Japanese gaming company, Nintendo has agreed to repair for free beyond the legal guarantee period unresponsive console controllers after following backlash from the European Consumer Organisation (BEUC) and nine national consumer groups that they deteriorate too quickly.
This technical problem is known as the ‘Joy-Con Drift’ which has affected both Nintendo Switch and Nintendo Switch Lite consoles. The Commission have announced that the Japanese company have now agreed to address this problem.
“Nintendo agreed to offer and indicate clearly that defective Joy-Con controllers will be repaired without charge by Nintendo’s repair centres, irrespective of whether this has been caused by a defect or personal use, and even if the manufacturers guarantee given by Nintendo has expired”
The BEUC has welcomed this announced but criticised them as to say it is only a short-term solution, “This is only a short-term fix that will allow consumers to have their defective products repaired for free. Yet Nintendo can still sell the console with the potential bug.”